Starbucks

About

Coffee & Tea

  • star
    Yelp rating
    2.5 stars

Location

Adress: 5030 W Mercury Blvd, Newport News, VA 23605

Phone: (757) 838-3801

Work Hours

Mon 5:00 am-9:00 pm
Tue 5:00 am-9:00 pm
Wed 5:00 am-9:00 pm
Thu 5:00 am-9:30 pm
Fri 5:30 am-9:30 pm
Sat 5:30 am-9:00 pm
Sun 5:00 am-9:00 pm

Business info

  • turned_in_not
    Health Score
    97 out of 100

Reviews

  • Michaela S.

    star star star star_border star_border 8 September 2026

    This Starbucks is in a great location for me - so I work here frequently. As far as Starbucks locations go, it's pretty standard -- and actually maybe even on the smaller side. It feels a bit more cramped than other locations. In general, the service here is just alright -- not nearly as friendly and welcoming as other locations I've been to. Obviously, the menu is the same as every other Starbucks, so no surprises there. The one thing I've noticed somewhat consistently about this location is that around 3-4 in the afternoon, they start playing what I'd term more happy hour kind of music -- upbeat, pop/dance tunes instead of more calm, coffee shop vibe stuff. It's a nice change of pace.

  • Airik B.

    star star star star star_border 3 September 2026

    Here I am...again...writing a review for a mega chain. But I'll focus on the service since we all know what the coffee is about.

    This location started off slow when they first opened, and like with any other new location opening, it wasn't that sweet. Fast forward a few months, and they've got it together! They get my order right (including temperature), more often than the coliseum central location which has been open forever. I can't count how many times I've mobile ordered something at coliseum central only to find out when i get there that they don't have it and I've checked my order before I leave the building OR they'll sneakily replace something I ordered with something else without even asking me. The one time this happened at this location, they met me know as soon as I walked in and offered to replace or refund. THANK YOU!

    So I say all that to say this...the service here is MUCH better than other locations. It's always quiet and clean here as well. If I were the hipster type to write the next great young adult novel, I'd definitely do it

  • Andrew G.

    star star star star_border star_border 31 August 2026

    Typical Starbucks. Not happy with the Starbucks new business model where comfy chairs and couches were replaced by impersonal group think tables with wooden uncomfortable chairs.  Somehow Starbucks has lost sight of who really has the resources to afford these drinks.  On the positive side, employees always seem to be pleasant and quick with your drink.  This is a busy location that is easy to get to with ample parking.

  • Bob Z.

    star star_border star_border star_border star_border 31 August 2026

    The music is too loud to listen to videos, the lights at the tables and seat shine are too bright and shine into your eyes, making it difficult to see. Just a generally uncomfortable place, but the only place nearby. If you come, bring earplugs and a baseball cap.

  • S F.

    star star_border star_border star_border star_border 23 August 2026

    I've been attempting for awhile now to give this location the benefit of the doubt and tell myself that they are new and working the kinks out but they have DEFINITELY been open long enough to have it somewhat together. Ordering in the drive thru takes forever because they have "check" on everything and getting your total is a process too. Slowness aside my drink is always incorrect by some variation...even if you tell them specifics you'll get a mediocre basic and crap version of a typical Starbucks beverage.

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